About the Role
You'll serve as the operational backbone of Momento Foundation, working side by side with Executive Director Kristyn Back to turn vision into execution.
You'll refine the operational infrastructure that allows Momento to scale — including standard operating procedures, managing a growing team, overseeing communications, and ensuring that the day-to-day runs smoothly so our Executive Director can focus on fundraising, partnerships, managing the board, and strategic growth.
If you're the kind of person who sees a growing organization and thinks "I know how to build the structure to support this," we want to talk to you!
What You'll Do
Operational Systems & Strategy
You'll evaluate the current systems, make adjustments, and design & implement new ones as needed that allow Momento to grow sustainably.
- Build, document, and continuously improve standard operating procedures across all organizational functions
- Identify operational bottlenecks and develop solutions that create efficiency without sacrificing the personal, compassionate experience families and photographers expect from Momento
- Partner with Kristyn on strategic planning — translating organizational goals into operational plans with clear timelines, owners, and milestones
- Evaluate and optimize the organization's technology stack (Asana, HubSpot, ShootProof, Kit, and others) to ensure tools are working together effectively
- Develop scalable workflows that support program growth — preparing Momento to serve more families without proportionally increasing staff workload
Team Management
You'll lead and support a small but growing team, starting with our Program Coordinator.
- Directly manage the Program Coordinator (currently focused on family-photographer matching, session coordination, and gallery/print fulfillment) and any future staff or contractors
- Set clear expectations, provide regular feedback, and create a supportive remote work environment
- Identify when and where additional team capacity is needed and make recommendations for hiring or contractor support
- Ensure team members have the tools, training, and documentation they need to succeed independently
Communications
You'll collaborate with Kristyn on the communications engine that keeps Momento's community informed, engaged, and connected to the mission.
- Contribute to newsletter strategy and execution via Kit, ensuring consistent, compelling storytelling
- Strategize on the direction we want to take with platforms, knowing most profit over people’s unwellness. Manage social media presence accordingly to do our best to support people in mental/emotional health and healing.
- Support Community Engagement (option to keep the book club going or not, blog stories, etc.)
- Coordinate photographer appreciation, partner communications, and donor acknowledgment touchpoints in collaboration with Kristyn
- Ensure all external communications reflect Momento's brand voice — warm, authentic, and mission-centered
Program Growth & Scaling
You'll help Kristyn think about what's next — and build the operational foundation to get there.
- Contribute to strategic conversations about expanding Momento's geographic reach, service model, or program offerings
- Research and recommend best practices from comparable nonprofits that have scaled successfully
- Track and report on key program metrics to inform growth decisions
- Support the development of new initiatives from concept through operational launch
Requirements
- Self-disciplined, organized, and thoughtful approach to work
- Ability to thrive in a remote work environment with minimal supervision
- Flexibility to adapt to change and support new initiatives
- Familiarity with Google Suite, Hubspot, Asana, Slack
Note: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Additional duties may be assigned.
Who You Are
- Mission and values-aligned. You understand that behind every system you build and every process you improve, real families are experiencing some of the hardest moments of their lives. That matters to you. And you can embody our values.
- A builder, not just a maintainer. You get energy from creating systems where none exist and bringing order to complexity. You see a whiteboard full of sticky notes and think, "I can turn this into something that lasts”
- An experienced operator. You've managed operations in a nonprofit, startup, or mission-driven organization. You understand how small teams work — and how to make them work better.
- A strong manager. You know how to lead people with clarity and empathy, especially in remote environments. You set people up to succeed and hold them accountable with kindness.
- A clear communicator. Whether you're writing a newsletter, building an SOP, or presenting a strategic recommendation to the Executive Director, you communicate with precision and warmth.
- Strategically minded, operationally grounded. You can zoom out to think about where the organization is headed and zoom in to make sure the details are handled.
- Self-aware, empathetic, and authentic. You have the emotional intelligence and intentionality to support people through hard things, including protecting your own boundaries and caring for yourself in this challenging work.
Nice to Have
- Experience in nonprofit operations, preferably in organizations that have navigated growth or transition
- Background in communications, content strategy, or community management
- Experience managing remote teams
Details
- Status: Full-time
- Location: Fully remote
- Compensation: $75,000 annually
- Reports to: Kristyn Back, Executive Director
- Direct reports: Program Coordinator (part-time)
How to Apply
Please send a cover letter and resume to info@momentofoundation.org. In your cover letter, please tell us about what draws you to our mission as well as a time you built an operational system or process from scratch — what was the challenge, what did you create, and what was the result?
